Frequently Asked Questions (FAQ) – Reliance Mover Dispatch Services

At Reliance Mover, we believe in transparency and efficiency. Below are answers to the most common questions about our truck dispatch services to help you make informed decisions for your business.

1. Can I Choose My Own Loads, or Are They Assigned?

✅ Yes, you have full control!
We are not a forced dispatch service. You’ll receive multiple load options daily, and you can accept or reject any based on your preferences (route, pay, freight type, etc.). Our goal is to maximize your profits while keeping you comfortable with every haul.

2. How Does a Dispatch Service Help My Trucking Business?

Our dispatch services provide:
✔ Faster Load Matching – No more wasted time hunting for freight
✔ Higher Paying Loads – We negotiate better rates than you might get alone
✔ Reduced Deadhead Miles – Optimized routes mean more revenue, less empty driving
✔ Regulatory & Compliance Support – We help with paperwork, permits, and DOT compliance
✔ 24/7 Back-Office Support – Focus on driving while we handle the logistics

3. What’s the Difference Between a Dispatcher and a Freight Broker?

Truck Dispatcher (Your Agent) Freight Broker (Middleman)
✔ Works for you to get the best rates Works for shippers to find cheap carriers
✔ Transparent pricing (no hidden cuts) Often marks up rates for profit
✔ Handles your paperwork & compliance Only connects loads, no ongoing support
At Reliance Mover, we act as your advocate, not just a middleman.

4. What Are Your Dispatch Fees?

Our professional dispatch services are competitively priced at 5% of the gross load pay.
✅ No hidden fees
✅ No long-term contracts
✅ No weekly/monthly minimums
Example: On a $3,000 load, you pay just $150 for full-service dispatch support.

5. When Do I Get Paid After Delivering a Load?

🚛 Weekly payments – NO HOLDS!

We submit invoices to brokers immediately after receiving the BOL/POD

Most carriers receive payment within 7 days of delivery

No waiting 30+ days like some brokers

6. Can I Haul Power-Only Loads?

✅ Yes!

If you have just a tractor, we can book power-only loads

Need a trailer? We can arrange short-term or long-term rentals

7. Do I Need a Separate Insurance Certificate for Every Broker?

📄 No – One Certificate Works for All!

You only need to list Reliance Mover as an additional insured once

We handle the rest—no need to update for each new broker

8. How Do I Start Working with Reliance Mover?

Getting started is quick & easy:
1️⃣ Sign a Dispatch Agreement (no long-term lock-in)
2️⃣ Add us to your insurance certificate (we’ll guide you)
3️⃣ Provide your MC#, CDL, and W9
4️⃣ Start booking loads the same day!

9. Do I Need an IFTA License?

You only need IFTA if:
✔ Your truck weighs over 26,000 lbs
✔ You operate in multiple states
✔ You have a 3+ axle commercial vehicle
Not sure? We’ll help you determine if it applies

10. Do I Have to Use All Your Services?

🔹 No – Customize Your Support!
We offer à la carte services, so you only pay for what you need:
✔ Full-Service Dispatching (load booking, paperwork, compliance)
✔ Back-Office Support (invoicing, factoring, fuel discounts)
✔ Consulting (growing your fleet, authority setup)

11. How Soon Can I Get Paid After Submitting BOL/POD?

💰 Fast & Reliable Payments

Submit your signed BOL/POD (via email, app, or text)

We invoice the broker the same day

Most payments clear within 7 days (weekly payouts)

12. Can I Email My Signed BOL/POD?

📧 Yes!

Email: [Your Dispatch Email]

Text/App Upload: [Your Contact Number/Portal Link]
We make documentation hassle-free so you can focus on the road

13. Do You Help with Fuel Discounts or Factoring?

⛽ Yes!
We partner with fuel card programs (up to $0.30/gal savings) and factoring companies for same-day cash advances on unpaid invoices

14. What If I Have a Delivery Issue or Breakdown?

🛠️ 24/7 Emergency Support

Call us anytime for:
✔ Rerouting assistance
✔ Breakdown coordination
✔ Broker disputes
We’re here to keep you moving